Serving Lacey, WA · Thurston County
IT, phones & cameras for Lacey businesses.
Managed IT services & IT support for Lacey, WA — phones, network, security cameras & AI.
Lacey is actually Thurston County's largest city — anchored by the Hawks Prairie retail corridor and a big Joint Base Lewis-McChord community of medical practices, contractors, and service businesses. Retail floors, clinics, and defense-adjacent offices all need cameras that work, a network that doesn't crawl, and phones that always get answered. That's the whole job.
Who we serve in Lacey
The kinds of Lacey businesses we're built for
Hawks Prairie big-box & retail
Medical & dental (JBLM families)
Defense & government contractors
Auto dealers
Financial, insurance & real estate
From Hawks Prairie to the Lacey Producer's District.
What we manage for Lacey businesses
One team for your whole infrastructure
VoIP / Phone Systems
Reliable Cisco phone systems with real local support.
Network Infrastructure
Managed network & Wi-Fi (UniFi), monitored 24/7 from The Igloo.
Firewall & Security
Network & perimeter security — quiet, always-on protection.
Security Cameras
Commercial cameras with AI detection — cloud or on-prem.
AI infrastructure
An AI receptionist & agents that answer 24/7.
Andrew Igloo, 24/7 AI monitoring
Your network, watched 24/7.
Genuinely local
Local to Lacey — a short drive from The Igloo
Lacey is about a 30-minute drive from The Igloo in Tenino, so we're genuinely local. Whether you run a shop in the Hawks Prairie retail corridor, a JBLM-area medical or dental office, a defense contracting firm, or a business in the Lacey Producer's District, we monitor your systems 24/7 from The Igloo. When you need hands on-site, a local tech is a short hop up I-5, and our AI answers every call the moment it rings.
Questions, answered
What do Lacey businesses ask us about IT support?
Do you serve businesses in Hawks Prairie and the JBLM area?
Yes. We cover the Hawks Prairie retail corridor and the clinics, contractors, and service businesses around JBLM, a short drive up I-5 from Tenino. Retail floors, medical offices, and defense-adjacent shops are right in our wheelhouse.
How fast can you get to my Lacey business?
We're about 30 minutes from The Igloo in Tenino, a short drive straight up I-5. We monitor everything in between 24/7, so most issues get caught and fixed remotely before you'd ever need a tech on-site. And our AI answers every call the instant it rings.
Can you handle cameras and networks for a busy medical or dental practice?
Yes. Plenty of Lacey's medical and dental offices serve JBLM families, and they need the same things: commercial cameras with AI detection, a network that stays fast under load, and phones that always get answered. We put it in and watch it around the clock.
What all do you handle, and is it really one bill?
Yes. We run your business phones, network and Wi-Fi, network and infrastructure security, security cameras, and AI phone agents as one local team on one bill. PC and desktop support is an optional add-on.
Why choose a local team over a national IT provider?
Because you get people who know Lacey and are a short drive away. A national provider makes you a ticket in a queue three time zones over. One local team answers the phone, monitors your systems 24/7 from The Igloo, and actually shows up when you need hands on-site.
Insights
From the blog
Call records into answers: one AI productivity training session, start to finish
How one AI productivity training session turned a phone system's call records into a standard report, and what it taught us about training people on AI.
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Nearby
Also serving
Serving Lacey & all of SW Washington.
Send us your current IT, phone, and camera bills — we'll show you a better number.